Written by Steve Mosco, email@example.com Friday, 11 April 2014 08:24
Bank representatives and police have officially acknowledged that multiple skimming devices were found at TD Bank’s Plainview branch during a routine repair last month — and the acknowledgment has customers livid.
According to investigators and bank officials, on March 9 an ATM repairman was doing routine repairs in the branch at 500 Old Country Rd., when he discovered a skimming device on the ATM in the bank’s vestibule. A second skimming device was found on the card reader at the vestibule’s entrance, police said.
As reported in the April 2 edition of the Plainview-Old Bethpage Herald, multiple Plainview customers suffered the consequences of that breach and had thousands of dollars stolen from their accounts. And while the bank and detectives are urging customers to check their accounts for losses, victims of the breach believe that TD Bank’s security was not adequate — nor was its response.
Joe Nappi, who had $1,900 stolen from his account, said it is infuriating that TD Bank noticed the breach because of a routine repair and not as part of what he believes is a desperately needed daily security inspection.
“I’m furious and disappointed. It’s unsettling,” said Nappi. “It’s not like the bank doesn’t know about skimming devices. There’s reports every day of skimming devices found, and they don’t check the machine every day? TD told me customer account security is their utmost priority. Clearly it’s not.”
Nappi also said that despite the bank’s claims, he never received any notification in the days following the breach. It was not until his account was compromised on March 12 that he realized something was wrong. That story was repeated by three unrelated bank customers, all members of the Plainview Fire Department: their accounts were compromised, but they did not find out through a notice from the bank. Rather, they noticed when their accounts were drained.
“You don’t ‘work on’ contacting customers in this situation,” said Nappi. “You just do it.”
TD Bank officials said the bank has improved its ATM technology to help thwart skimming thieves, and that they are cooperating with detectives during this investigation. The bank advised customers to “cover the keypad when entering their PIN at any ATM location to prevent it from being viewed; carefully review bank statements and credit reports for unauthorized activity; and immediately report any suspicious activity to TD Bank at 888-751-900, local law enforcement and to the Federal Trade Commission at 1-877-382-4357.”
But for many local TD Bank customers, the damage has already been done.
“Whatever happened, I feel that they were totally unprepared to deal with this, [so] I’ll be looking for banking alternatives,” Nappi said, adding that he is worried the bank is not up to the task of guarding against criminal hacking. “They are one step behind. By the time they figure out the ATM problem, thieves will find a new way to steal money.”
Friday, 24 October 2014 00:00
Driving rain and cold temperatures could not keep Long Islanders from coming out to support the first annual DogFest Walk ‘n Roll, a fundraiser for Canine Companions for Independence. Held for the first time at Marjorie Post Park in Massapequa, dogs of all breeds and sizes came with their humans with one goal in mind; to raise funds for CCI.
Massapequa resident and event organizer Yvonne Dagger, past president and now board member, discussed the importance of the event.
Thursday, 23 October 2014 00:00
For as long as she could remember, Christina Amato-Smith has always wanted to open her own hair salon. The Floral Park native worked at a salon down the road from her home, but it wasn’t until 1994 when Amato-Smith made good on her promise to herself.
“I came to Bethpage to open my business because my clients were here,” said Amato-Smith, who now lives in Lindenhurst and has owned Top Cuts for 20 years.
While her business has been met with much success, in 2008, Amato-Smith’s personal life was met with a life altering challenge when she was diagnosed with stage three breast cancer. It was this event that prompted Top Cuts to organize a cut-a-thon to raise funds and awareness for breast cancer. This year’s event occurs on Saturday, Nov. 1.