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If You Call 311 Potholes Will Be Repaired in 48 Hours

Since Jan. 1, there have been 183 potholes filled and of those 155 were filled due to residents calling 311. TownStat, North Hempstead’s performance measurement and management system, tracked that information.

Almost beyond expectations, in the wake of an onslaught of potholes that have resulted from this brutal winter season, Supervisor Jon Kaiman and the North Hempstead Town Board announced that the town would fill all potholes on town roads within 48 hours. “North Hempstead residents can rest assured that our highway crews are out in full force,” said Kaiman. “Anyone in North Hempstead can report a pothole and have the confidence that their service request will be taken care of within 48 hours.” If the pothole is located on a village, Nassau County or State road, the town will provide residents with the appropriate contact information.

Rich Bentley, president, Council of Greater Manhasset Civic Associations, tells everyone the “town did a great job addressing potholes on Plandome Road quickly. The town appears to be far ahead of State and County in getting potholes filled. I’m sure some residents barely noticed that potholes were there because they were filled so quickly. Kudos to the town for taking care of this so quickly!”

A town official explained that when an individual notices a pothole while out on the road it is easier to pull over and call 311—before you forget. And, he added, by calling 311, the request is logged in allowing the town to check the progress of the pothole’s repair.

However, you can also call the appropriate number if you know whether it is a town, county or state road.

Town of North Hempstead

Please report any potholes to: Town of North Hempstead Public Works Department, 285 Denton Ave., New Hyde Park, 11040
 - 869-6311 - feedback@northhempstead

Nassau County Roads

If it is a county road (Lakeville, NHP Road, Herricks, Denton, Marcus) then call: Public Works Department, 194 Prospect Ave., Westbury, 11590 - 571-6900 - This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

New York State Roads


If it is a NYS road (Hillside, Jericho, Union Tpke.) then call: New York State Department of Transportation, Maintenance Division, 250 Veterans Memorial Highway, Hauppauge, 11788 - 1-800-POTHOLE.

The Town of North Hempstead, said a town official, purchased a new machine capable of taking old asphalt from reconstructed roads and recycling it. The machine breaks up the old asphalt into reusable sized pieces then adds tar and fills the potholes.

The same official explained the town also leased a machine now, during pothole season, capable of being operated by one individual. The leased machine cleans out the pothole, fills it with liquid tar and adds an aggregate (gravel) into the hole. By leasing the machine the town expanded its ability to fill the potholes quickly.

The town official emphasized that “the town cannot overstate the value of residents utilizing 311 to guide us towards potholes. We are here to help but cannot possibly have eyes on all 600 lane miles of roads throughout the town. It’s a team effort that works.”