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Council Talks PSEG

When the Pubic Service Enterprise Group (PSEG) took over Long Island power operations in January of 2014 after what many perceived as one folly after another on the part of the Long Island Power

Authority (LIPA)—culminating, of course, with their chastised performance during Superstorm Sandy in 2012—Long Islanders held their collective breath, hoping that the new guard would be an improvement over the old.

 

However, even the best-run operations need time to dig in their feet and push, and while PSEG does their best to shoulder the great task of providing power to 1.1 million customers in Nassau, Suffolk and

Queens, it stands to reason that New York State would be keeping a watchful eye over them.

 

At the June meeting of the Levittown Community Council, Co-President Tom Kohlman welcomed consumer program specialist Anna Senatore with the state Department of Public Service—the agency tasked with providing oversight to PSEG’s operations—who told local residents that her department’s priority is make sure that their customers are treated right; something many didn’t feel under LIPA’s regime.

 

According to Senatore, the LIPA Reform Act, which was signed by Governor Andrew Cuomo in 2013, establishes a Long Island branch of the public service department, which is designed to assist and protect utility customers while providing oversight and review of utilities, including electric, natural gas, stream, water, and telecommunications. 

 

Senatore said that if a customer has issues with their electrical service, she urged them to first contact PSEG and attempt to work it out; however, if that avenue is not successful, she said that the customer can contact the public service department and lodge a complaint. From there, the department will look into the matter and take appropriate action where needed. 

 

One area that former LIPA customers are likely still smarting over is their reaction—or rather, the perceived lack thereof—to the vast amount of power outages wrought by Superstorm Sandy. Under her agency’s watch, Senatore said that new programs are being put into place to improve that misconception. 

 

“PSEG will be installing a new outage management system that will provide a more accurate time of restoration, and a new interactive voice response system to reduce the wait time on the phone as well,” she said. “We will also review proposed capital expenditure plans as well as proposed rate hikes, and if a rate hike is proposed, PSEG must hold a public meeting to get feedback on it.”

 

The department will also perform annual reviews to offer suggestions for PSEG infrastructural improvements to ensure reliability and meet new demands. 

 

“These reviews will help us to identify whether PSEG’s performance entitles them to certain performance financial incentives, or if improvements are needed,” Senatore continued. 

 

Overall, Senatore said that the relationship between the Department of Public Service and PSEG will be fine-tuned to bring their customers the very best service possible.

 

“Our goal is to ensure that Long Island receives the same level of oversight as the rest of New York State,” she said. “We’re also working on developing more educational material on a variety of utility topics.”

News

The smell of pine, wood and scented candles greet customers with a sense of home as they cross the wooden threshold to the Amish Craft Barn in Seaford. There they will find dolls, birdhouses, quilts, ceramic turkeys, hand-painted Christmas trees, oak furniture and other seasonal and holiday tchotchkes.

 

Massapequa natives Frank and Pam Hoerauf started The Amish Craft Barn & Gift Shoppe 20 years ago after an inspiring visit to Pennsylvania.

Holidays increase daily congestion 

While parking around LIRR train stations is typically a challenge, even on a regular work day, the holidays create more of a struggle for commuters in search of parking spots. LIRR spokesman Salvatore Arena said that ridership between Thanksgiving and New Year’s Day increases by at least 10 percent; last year it was by 12 percent. Though the MTA is adding more trains to the schedule, that doesn’t ease the parking situation, which is operated not by the LIRR, but by individual municipalities in each town. 

 

“Every station is different,” Arena said. “A good part of our parking is in the hands of the locality. They set the rules essentially.”


Sports

The Island Trees Cross Country teams continue their improvement in 2014. This year the girls’ team has a record of 8-2 and with their victories over Clarke and Wheatley High Schools, they clinched the Division Championship for the first time in Island Trees High School history.

 

The girls are led by senior Captain Angela Brocco who has been rewriting the girl’s record boards. Brocco set the school record for the Warwick Valley 5000 meter course on Sept. 20. 

This season the Girls’ Varsity Soccer Team at Division Avenue has the rare ability to fill every position on the field with a member of the senior class. All 11 seniors have made contributions to the success of this year’s squad.


Calendar

Turkey Cookie - November 21

Lost Nights - November 22

Town of Hempstead Meeting - November 25


Columns

1959: The Year The Music Stopped Playing
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The Eccentric Heiress Of ‘Empty Mansions’
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