Assemblyman David G. McDonough recently announced that the New York state Banking Department has a new toll-free help and complaint phone number, 1-877-BANK NYS (1-877-226-5697).

"The efforts of the state Banking Department will provide improved consumer services," McDonough said. "The consolidation of department services will increase convenience and accessibility for consumers."

In an effort to improve services to consumers, the state Banking Department has consolidated its toll-free services, which include consumer complaints, mortgage banking and ATM compliance. The new toll-free number replaced the individual department numbers on Feb. 17. The old contact numbers were removed from service in mid-March.

Consumers can now call 1-877-226-5697 with their banking, mortgage, ATM compliance and consumer-related questions or concerns. Operators, who speak English, Spanish, Russian and Mandarin, are on duty between 9 a.m. and 5 p.m., Monday through Friday, except federal holidays. Outside of business hours the system is equipped to record messages.

Consumers with questions regarding credit card rates and fees should call 1-800-518-8866.

Assemblyman McDonough has announced that the New York state Insurance Department has a new website designed to be a one-stop-insurance information center. The site will provide important information, for the seriously ill and their caregivers, as well as health insurance rights and how to exercise those rights to ensure proper access to health insurance coverage.

The website is www.insurancehelpny.com.

"The user-friendly website and toll-free hot line will inform consumers about the issues they may confront when a serious illness occurs," said McDonough. "I urge all consumers to take advantage of this invaluable service because during stressful events such as long-term or serious illness, it is comforting to have, in one place, a useful source of information."

Earlier this year, the state Insurance Department unveiled a toll-free hot line, 1-866-694-6743, which is staffed with consumer representatives, from 9 a.m. to 5 p.m., who will answer insurance questions specific to individuals who are seriously ill and their caregivers.

Information on the website includes:

• a checklist of questions individuals should ask their insurer and physician;

information on prescription drug options and other important health resources for coverage;

• information on individuals' rights as a health insurance consumer in New York state and, more specifically, their rights if they are denied coverage;

• a list of important documents to have at doctor visits, hospital stays and for calls to the insurance company; and,

• information on experimental and medically necessary procedures, explanation of benefits, external appeal, the health care proxy form, long-term care options, and a glossary of insurance terms.

In addition to the new website and hot line, New Yorkers are encouraged to visit the Insurance Department's on-line Health Insurance Resource Center at www.ins.state.ny.us. The site outlines health insurance consumer rights and provides basic information on various types of health insurance plans. There is also up-to-date information to assist in evaluating and comparing health insurance options and providers.