The Glen Head-Glenwood Civic Association held a town meeting last week with officials from New York American Water Company, in an attempt to get to the bottom of the high water bills many residents say they have been receiving since the company took over service for the area from Aqua two years ago. About two dozen residents attended the meeting, held at the North Shore High School cafeteria.
“Our bills have become outrageous since you took over,” said George Pombar, president of the association, after introducing the representatives and listening to their presentation on usage. “What has made them so high?”
The water company provides water for Sea Cliff, Glen Head and areas of Glenwood Landing and Old Brookville. Brian Bruce, vice president of operations for NYAW, gave a presentation explaining the company’s capital improvement plans and outlined the components that make up customers’ water bills. He said the company is investing in infrastructure, with plans for water main upgrades, water meter replacements, service replacements, a Glen Head tank replacement, and water production improvements. He assured the audience that the rates for water usage had not increased since 2006, though the utility will be applying for a rate increase from the New York Public Service Commission (PSC) for 2015.
Bruce explained that about 1,800 customers had not been billed for their actual usage when the company took over, so their initial bills were likely higher than in the past. He said the differences in water bills could be caused from increased water usage, and said a property tax surchage has been added to all customers’ bills: 30 percent of each customer’s bill is a result of property taxes that the utility pays, which has increased from $1.1 million in 2011 to $1.5 million in 2013.
Community members in attendance were generally not pleased with his explanation, expressing skepticism and frustration.
One Sea Cliff resident said, “My water bill has almost tripled since you guys took over...I’ve called many times and you guys told me I probably have a leak.”
One woman said, “Give us a clear explanation...all of us have used so much more water?”
Bruce said, “I need to see individual bills to assess the usage.” He said that he has already looked into some complaints and has seen “no big discrepancies” between the bills.
“I’ve lived here 40 years and I can’t afford the water,” said one man.
One woman said her bill stated her usage was over 9,000 gallons per day, as opposed to 1,000 per day during the same period last year.
“Something isn’t logical here,” commented a resident.
As the meeting went on, people became more and more agitated with the company’s lack of answers.
“You are a publicly traded company providing the public with water,” said one resident. “You should be able to provide answers.” He later noted, “If you want to charge more money, you should provide us with more service.”
“We feel victimized,” said one woman. “We’re sitting ducks. What’s our choice? The issue is not our usage.”
At the close of the meeting, Pombar told the audience that they would continue to have discussions and that civic associations have been talking to other water districts to see about finding another water service provider and “maybe we’ll buy them out and become our own water district...but that’s easier said than done.”
Saturday, 13 September 2014 00:00
Known for her love of exotic cars, sophisticated leather fashions and a penchant for giving back, part-time Long Islander Joanne Del Prete-Rosten can often be seen driving around town in her Lamborghini LP550, which is decked out in the colors of her clothing company, Canto NYC. On Sunday, Sept. 14, those interested in getting a closer look at the car that has become somewhat of a local celebrity can see it on display with hundreds of exotic cars at the sixth annual Gold Coast Concours/Bimmerstock event, presented by Martino
Auto Concepts and benefiting the Diabetes Research Institute. Rain or shine, the event will take place in downtown Glen Cove from 11 a.m. to 4 p.m. and is free to spectators. For those wanting to register a car, the fee is $20 in advance and $25 on the day of the event.
Friday, 12 September 2014 00:00
As a fitness coach and a mother, Melissa Monteforte of Locust Valley knows how important it is to stay healthy, and how difficult it can be for women to make themselves, and their health, a priority. Wanting to help women take charge and feel more in control, she organized the Fit & Healthy Mamas Annual 5K run, now in its third year, which will take place on
Saturday, Sept. 13 from 8:30 a.m. to noon at Eisenhower Park in East Meadow.
“I felt like running was the best outlet when I became a mother; it’s such a great way to get fit and feel healthy and I wanted to share that with other moms,” says Monteforte, 31. “I wanted women to feel celebrated, no matter their fitness level, and to put their health first.”
Thursday, 11 September 2014 00:00
At the end of July, children from across Long Island traveled to Pierce Country Day Camp in Roslyn to make a big splash for disaster relief. Two events hosted by the American Red Cross gave young swimmers the opportunity to put their skills to the test, all while raising money to support their local Red Cross.
In late July, hundreds of children came out to the venerable Pierce County Day Camp to swim laps in support of the Red Cross. The children raised a collective amount of over $11,000.
Thursday, 11 September 2014 00:00
Glen Cove High School graduate and former All-County basketball star Garen Spendjian has proven that hard work and dedication to a sport you love can pay off.
The Armenian National Basketball Team player will soon begin his professional basketball career with the El Shams basketball team of Cairo, Egypt. The 6’5” Spendjian will play both the power forward and small forward positions for El Shams of the Egyptian Super League.